SERVICES
WE DRAW UP IMMEDIATE SOLUTIONS OR LONG-TERM STRATEGIES. WE ADAPT TO THE SITUATIONS FOLLOWING THE NEEDS WITHIN A STRICT FRAME OF CONTROL.
Experts in pre-opening management, conceptualization, operations, e-marketing development, global purchases, transits, retail, commercialization, turnover, daily management, training and attracting human resources, among others. Our involvement provides continuous training in operations and an even greater sense of belonging between owners and collaborators.
01 FEASIBILITY STUDIES
Asset purchase and IRR / Financial needs / Audit & Due Diligence / Capability of the project
02 FINANCE
Audit / Annual budgets / Monthly closings and recommendations / Accounting procedures / Forecasts and financial adjustments / Cash flow forecast
03 BRAND DEVELOPMENT
Conceptualization & Strategy / Targets / Trends / Interior design / Uniform design / Manifesto & Positioning statement / Brand DNA / Brandbook / Guest Journey
04 PROJECT MANAGEMENT IN PRE-OPENING
Understanding and Conceptual Building Reviews / Drawing Improvements (Distributions, MEP, Sound, Arrival…) / Alignment with Engineers, Architects and Designers / Presentation of CapEx / Planning / Resources / Calendar of actions / Permanent on-site supervision / Review of milestones or delays (KPIs) / Standardization of internal communication / Pre-Opening Management
05 BUSINESS DEVELOPMENT
Strategy / Offers / Review or execution of F&B offers / Customer experience / Operational Standards / Efficiency and service deliveries / Sales and Marketing Plan / Agreements with external partners / Yield management / Expansion Strategy
06 EVALUATION & OPTIMIZATION
On-Line Reputation / Offer analysis / Cost & performance review (up to GOP) / Diagnosis / Improvements proposal / Turnaround monitoring / Mystery Guest / On Site visits / Follow-up
07 E-MARKETING
Strategic e-Marketing Plan / Web Development / Membership Program / CRM Development / On-Line Management Reputation / Newsletters / SEO-SEM Management
08 HUMAN RESOURCES
Organizational Culture / Operational Manuals / Manning Guide / Open Day and Personnel Selection / Training Plan / Customer Care Manual / Company Culture coaching
09 SYSTEMS
PMS implementation including the financial structure / Web Radio / Booking Engine / ERP implementation
10 FRANCHISE CONSULTING
Franchise viability study / Brand expansion / Financial capabilities / Franchise agreements / Analysis of non-compliance with agreements / Breach of contract